Department Spotlight Enterprise Systems

Years at WSU:   3 years

Number of employees:  56 employees 

Who they areEnterprise Systems is a truly cross functional team that unites functional professionals and technical experts who collaboratively break down traditional organizational silos and develop customer focused, innovative and sustainable enterprise level technology solutions.

What they are known forEnterprise Systems enhances, administers and maintains numerous core technology systems including the Student Information System (myWSU), eXplorance Blue, Administrative Information System (OARS, TEMPS & PERMS), OBIEE, Financials Data Warehouse, 25 Live, Resource 25, Credit Card Payment System and Project Management Software JIRA & Confluence.

Significant achievements

Fall 2014, WSU experienced one of the best semester starts in history.  By the first day of class, WSU delivered financial aid to a record number of students.  Outstanding tuition and fees in the first week of class were at the lowest level since 2002.  The system effectively served a 205% spike in concurrent users on the first day of class without slowing down, something that hasn’t happened for the fall semesters start in more than a decade.

Enterprise Systems implemented the JIRA Service Desk this year to continue to collect, monitor,
respond and resolve requests. By monitoring how quickly we are able to resolve requests, trends in
the requests, and documenting all requests, received we are better able to track how well we serve the
campus community and make improvements in our service.

2015 Desk Statistics (July 1, 2015 – June 30, 2016)

  • 9,541 cases submitted
  • 9,464 cases resolved

Advising Notes 2.0.  Oracle delivered a new utility to maintain Advising Notes within Campus Solutions. An advisor creates an advising note and decides whether or not to share it with the student. If the note is shared with the student, both the student and advisor are able to add additional notes and upload attachments. If the note is not shared, these functions are limited to the advisor. Advisors can also create and track the progress of action items related to the note. Today, more than 15,000 notes have been created by 136 advisors. 3,000 notes have been updated with additional information from students and advisors.

Data Warehouse Buildout.  The focus of this project was to create a new combined subject area for Student Records, Financial Aid, Student Financials and Student Demographic Information. This new subject area is called Student Data Warehouse. Enterprise Systems teamed up with Institutional Research and worked with users across campus to identify what data elements needed to be included in the subject area. The new Student Data Warehouse subject area was release to the university April, 2016.. This new subject area allows users to develop reports that can span multiple areas and provide a more holistic view of information stored in the Student Information System.

eXplorance Blue.  In fiscal year 15-16 WSU moved into the second year of implementing its new online course evaluation system, eXplorance Blue. In July 2015, the technical operations and application responsibility moved to Enterprise Systems. In coordination with the Office of Assessment of Teaching and Learning, Enterprise Systems on boarded two programs and eight departments within the College of Arts and Sciences.

  • In Fall 2015 and Spring 2016, all courses in 9.33 # of 11 colleges and the Global campus offered course evaluations in Blue. These course evaluations represent almost 90% of enrollments in WSU courses.
  • Overall total number of course evaluations collected for Spring 2016: 135,434.

Oracle Mobile. Oracle released a mobile application for Campus Solutions (myWSU) in 2014. Over the next year they released additional enhancements to the application and brought it to a place where it provided useful services to the end user. The application installs natively on iOS and Android devices and is specifically geared towards students. The application does not provide any administrative functionality. It allows students to see their schedule, grades, financial aid, student financials, and add / drop classes from their mobile devices. The project was a joint effort between Enterprise Systems, the Provost Office and ASWSU. By coordinating efforts with ASWSU, Enterprise Systems was able to work closely with students throughout the process and deliver a mobile application at the end of the spring semester to all Washington State University students.

These and many more improvements are attributable to the hard work of many offices on campus, collaborating with enterprise systems to improve the student experience.  Enterprise Systems has embraced the success of several projects within our department. 

Visit our website to see a list of current and completed projects: http://esg.wsu.edu/projects/project-list/

What they can do for you:

Enterprise Systems as a whole provides a smooth and effective operation of the student information system, working collaboratively and across all functions to identify the needs of our end users and develop solutions.

The eXplorance Blue team joined Enterprise Systems in July, 2016 providing services and support for on line course evaluations.  The Blue system has been built-in flexibility to meet the wide range of needs and priorities for faculty, staff, and system administrators distributed across 12 colleges in a mixed-authorization, decentralized environment.

Our Business Systems Team (formerly known as University Information System Services team -UISS) supports the financial and human resource applications residing within our Administrative Information System (AIS mainframe), Business Objects, E-Commerce, Financial Data Warehouse, Resource 25 Scheduling Software, and Web Services.

With the support of our Oracle Business Intelligence Enterprise Edition (OBIEE) team, users can access a full range of analysis and reporting capabilities by utilizing filters and functions to build out tables and graphs.

Big Goals:  Below are just a few of the many projects ESG has in progress or planned in the near future.

  • Implement phase II of campus solution mobile functionality (accept/decline admissions and financial aid, ability for students to make payments).  Complete by December 2016.
  • As part of mobile application strategy, complete PeopleTools 8.55 to enable mobile functionality on myWSU.  Complete by September 2016.
  • Upgrade Campus Solutions to version 9.2.  Complete by July 2017.
  • Work with Institutional Research to finish OBIEE campus solutions reporting and IR snapshots.  Complete by July 2017.
  • Complete eXplorance Blue campus wide roll-out by December 2016.
  • Develop plan and action to support enterprise imaging system by December 2016
  • Graduate School and Enterprise Systems will be converting MyGradSchool MS SQL database to PeopleSoft Campus Solutions.  Complete by December 2016.
  • Complete EAB initiatives
    • Student Success Collaborative (SSC).  Implement student and tutor functionality by December 2016.
    • Academic Performance Solutions (APS).  APS combines HR, FI, and student data into an analytical decision making tool.  Complete by December 2016.

Hidden department fact (Hidden or interesting department fact):

The Enterprise Systems Group is excited to be relocating to the Information Technology Building Fall, 2016.  This move will allow an even stronger collaboration with colleagues in various IT capacities as well as a more centralized location to better serve our on campus customers.

Washington State University