We’re here to help.

Human Resource Services is a full-service office designed to assist individuals with their employment needs.

Phone: (509) 335-4521


Use the Workday service desk for questions about Workday processes like time and leave or benefits selection.


Contact HRS directly with non-Workday issues like employment verification, policy questions, workplace concerns, or training questions.

Not sure if your question is about a Workday process?

About Human Resource Services

Meet the HRS Team

Mission Statement: Human Resource Services (HRS) is committed to providing efficient and effective human resource management to the OneWSU system. Working collaboratively, HRS provides expertise and best practices in all areas of human resource management including talent acquisition, retention, employee relations, learning and organizational professional development, compensation, benefits management, labor relations, disability services, records administration, and employee recognition. HRS assists those who serve the students of Washington State University.

More on our mission, vision, and values

Human Resource Services provides services and support to the university system through the following software programs/tools:

  • Skillsoft Percipio: Learning management system
  • Workday: HR processes and employee life cycle events as well as Benefits, Compensation, Recruitment, Time Tracking, and Absence administration.
  • OPDRS: Online position description system
  • HireRight: Background checks
  • Lookout Services: I-9 system
  • Bi-annual Employee Engagement Survey
  • Employee Exit Survey
  • Recruitment outreach tools

HRS News

Keep up with upcoming events, benefits updates, training opportunities, and other useful HR information with HRS News and the HR Source newsletter.

2023-2024 Annual Departmental Reminders

The 2023-24 Annual Departmental Reminders document is a resource for department administrators and is not intended to be an all-inclusive list. WSU policies and procedures are available on the Office of Procedures, Records and Forms website. Please share this information within your campus, college, area, and departments/units as appropriate.

HRS Year in Review

The HRS Year in Review is a summary of HRS highlights and data for significant programs and major actions across the Washington State University system.

Explore current and past years in review.

HRS Locations


Human Resource Services
WSU Everett
915 N. Broadway, Room 223
Everett, WA 98201


139 French Administration Building
PO Box 641014
Pullman, WA 99164-1014

Phone: 509-335-4521
Fax: 509-335-1259

HRS Pullman campus location map.


Academic Center (SAC), Suite 420

Physical Address:
600 N Riverpoint Blvd
Spokane, WA 99202

Mailing Address:
412 E Spokane Falls Blvd
Spokane, WA 99202

Building 1 on the Spokane Campus Map.


2710 Crimson Way
East Building Room #248 + 246
Richland, WA 99354-1671

Tri-Cities campus map.


126 Dengerink Administration Building
14204 NE Salmon Creek Avenue
Vancouver, WA 98686-9600

Vancouver campus map.

Meet Our Team

Theresa Elliot-Cheslek

Vice President and Chief Human Resource Officer

As Vice President & Chief Human Resource Officer, Theresa’s responsibilities for the WSU system include:

  • Leading, directing, and facilitating a comprehensive human resources program for the WSU system
  • Building human resource strategies along the employee life cycle from recruitment to succession planning
  • Developing a compensation structure for administrative professional staff
  • Fostering working relationships with other higher education human resource departments, state agencies, and the regulatory agencies that oversee classified employment and labor relations
  • Developing and implementing policies, procedures, and programs consistent with the strategic plan that support the University’s land grant mission; and functioning as the University’s Personnel Officer

WSU Human Resource Services Leadership Team



Phone: 509-335-4521

Fax: 509-335-1259

Administration is responsible for triaging all inquiries received through the HRS front desk via phone, email and in-person visits. This unit is also responsible for the WSU Employee Recognition Programs including length of service awards, Crimson Spirit Award, the President’s Excellence Award, the annual Quarter Century Club breakfast, and the annual Employee Recognition Reception.

Disability Services


Phone: 509-335-9158

Fax: 509-241-9090

Disability Services is responsible for overseeing and providing a host of system-wide disability and leave related programs and services including medical and shared leaves, long-term disability claims, reasonable accommodation, workers’ compensation and mandated drug and alcohol testing. The unit is responsible for ensuring program compliance with state and federal laws and rules for associated programs.

Employee Benefits

Phone: 509-335-4589

Benefits is responsible for implementing and overseeing a host of system-wide benefits related programs and services including benefits and retirement administration. Serves as primary contact to the Health Care Authority (HCA), Department of Retirement Systems (DRS), TIAA and the various benefit vendors. Responsible for ensuring WSU benefits and retirement programs are in compliance with state and federal regulations, including the Affordable Care Act (ACA) and 403b programs.

Employee Records and Compliance


Phone: 509-335-9160

Employee Records and Compliance is responsible for providing system-wide administration of personnel information for administrative professional, classified, faculty, temporary/hourly, and graduate students. Ensures compliance with state and federal laws including I-9 processing.

Employment Services


Phone: 509-335-9421

Talent Acquisition
Phone: 509-335-9156

Learning and Organizational Development
Phone: 509-335-9159

Employment Services, includes classification/compensation, recruitment/talent acquisition, learning and organizational development and employee relations. Employment Services (ES) is responsible for providing consultation and guidance to executive leadership, managers, supervisors, and employees in compliance with applicable laws, policies, rules, regulations, and procedures. ES assists colleges/areas in strategic planning in key HR areas, as well as oversees the Mentorship, Executive Coaching, Leadership Development, WSU Employee Engagement and Exit Survey programs.

Locate your HR Service Team.

HCM Modernization

Workday Service Desk

The HCM Modernization unit streamlines university functions through the implementation of enterprise software (Workday) for human resources, payroll, and finance. Core Human Resource functions include: absence management, benefits administration, compensation, position description and recruitment management, position management, and time and leave administration.

Information Systems

The Information Systems unit manages Human Resource Services network, applications, and communications infrastructure to allow HRS to assist individuals with their employment needs. The unit provides services and support to WSU HRS units and staff to ensure all goals are met.

Labor Relations


Labor Relations is responsible for the negotiation and administration of WSU’s Collective Bargaining Agreements and providing labor relations services to executive leadership, managers, supervisors, and employees. The unit manages the relationship between WSU bargaining units and associated Unions. The unit is responsible for ensuring program compliance with state and federal labor relations laws and rules.

WSU is Washington’s land-grant university with campuses located statewide in Everett, Pullman, Spokane, Tri-Cities, and Vancouver. WSU also has research centers located throughout the state, extension offices in every county, and offers online degree programs that are accessible worldwide.

Contact HRS

Use this form if you have a non-Workday issue or if you are not sure if your question or comment pertains to Workday.