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De-Escalating Conversations

Wherever you live or work, there is the possibility that you might deal with angry or frustrated individuals.  Their behaviors during your interactions may range from basic non-compliance with reasonable expectations to outright hostility.  Your response in these situations may be the key to avoiding a physical confrontation with someone who has lost control of their behavior.

Deputy David Morris of the Spokane Sheriff Department Office of Crime Prevention will visit Pullman to lead workshops aimed at improving your de-escalation techniques.  Deputy Morris will help you learn best practices to quickly identify persons in distress and to safely and effectively respond to them in a productive manner. Everyone wins when anger and violence can be redirected in ways that result in positive outcomes.

Seating is limited, so enroll now!

Click here to enroll in De-Escalating Conversations

Click here to learn of Videoconferencing locations

(Only the last session will be videoconferenced)

Scheduled offerings:

March 22 | 10:30-11:45 a.m.March 27 | 10:30-11:45 a.m.April 9 | 10:30-11:45 a.m.
March 22 | 1:15-2:30 p.m.March 27 | 1:15-2:30 p.m.April 9 | 1:15-2:30 p.m.
Videoconferencing available
Washington State University