An ongoing issue in Jira is currently preventing employees from accessing Workday reference guides and resources from the Workday Service Desk. WSU ITS is working with Atlassian to identify the cause of this issue and work toward a resolution. The time to resolution is unknown.
Please note: This issue does not impact the Workday Service Desk ticketing system.
With paylock approaching, we have compiled a list of alternate links to helpful time and absence guides for employees, managers and time approvers, and HR Partners. Please distribute these links to your areas.
Employee Resources
- Enter and correct time worked for those who need to do so.
- Need to take annual or sick leave, or another type of leave? Learn how to request and correct time off.
- Request a Leave of Absence in Workday for medical/parental life events.
Manager/Time Approver, Timekeeper, and HR Partner Resources
Time Entry, Time Types, and Approvals
- Review the paylock checklist for departments for important actions to take and reports to run in preparation and for post payroll processing.
- Reports for Managing Missing Not Submitted or Unapproved Time and Time Off
- Approve, Enter, Correct, & Submit Time on Behalf of Employee – Manager
- Enter and Correct Time on Behalf of Employee – HR Partner and Timekeeper
- Manage Overtime – Manager
- Approve Time Off and Leave of Absence
- Premium Pay and Straight Time
- Entering Standby
- Entering Shift Differential on the Time Entry Calendar
- Approve Holiday in Lieu and LWOP – HR Partner
Time Off
- Approve Time Off and Leave of Absence
- Request and Correct Time Off and Absence on Behalf of an Employee
Employees may also continue to access all reference guides via the Workday Materials page in Confluence.
We apologize for any inconvenience caused by this issue and appreciate your understanding and patience as we work with Atlassian toward a resolution. We will continue to provide updates regarding this issue via the Modernization website and announcements within Workday.
Questions or concerns regarding this issue or the resources listed above, can be sent to the Modernization team via the Workday Service Desk.
