Percipio Learning Administrator Support

Table of Contents

Learning Administrator Quick Links

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What is a Learning Administrator and What Do They Do?

A Learning Administrator is a designated point of contact within an area, college, department, or school who supports learning in Percipio at the local level.

Learning Administrators are granted access to support their assigned audiences via specific Workday supervisory organizations. This access allows you to assist with training records, reporting, assignments, and common Percipio questions, bringing support closer to the learners and supervisors you work with every day.

Learning Administrators work in partnership with Learning & Organizational Development (LOD). While LOD provides centralized oversight and system‑level support, Learning Administrators play a key role in addressing local needs and context.

How Learning Administrators support their area(s)

Learning Administrator system permissions are granted with the expectation that they support learning beyond their own direct report’s training needs.

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Core Responsibilities Within the Areas

Learning Administrators are generally responsible for supporting learning within their assigned area, college, department, or school, including:

  • Assisting learners and supervisors with training assignments and completion questions.
  • Running reports to support compliance, planning, or tracking needs.
  • Supporting employees and supervisors in your area with training history and completion questions.
  • Learning Administrators may also submit support tickets to Skillsoft directly when issues cannot be resolved locally or require vendor assistance.
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What Learning Administrators are Not Expected to do Alone

Learning Administrators are not expected to:

  • Own troubleshooting for platform‑wide issues affecting users outside your assigned area.
  • Support learners outside of assigned audiences.
  • Interpret university policy without guidance.
  • Serve as the sole point of contact for system-level issues.

How Learning Administrators are Supported

Learning Administrators are not expected to step into this role and figure everything out on their own.

Learning & Organizational Development (LOD) provides training and support to help you understand and carry out the responsibilities of the role. This support is designed to build confidence over time and reflect the real, day‑to‑day needs of Learning Administrators.

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Training and Guidance Provided by LOD

LOD offers training, resources, and direct support to help Learning Administrators:

  • Understand how assignments work in Percipio, including how to create, manage, and troubleshoot them.
  • Manage audiences and SupOrg access appropriately for their area.
  • Run reports, select the right report for the question being asked, and interpret the data.
  • Support employees and supervisors in their assigned area with common Percipio questions.
  • Troubleshoot course and system issues affecting their assigned audiences.
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Ongoing and Refresher Support

Learning Administrator support is not limited to onboarding or initial access. Learning and Organizational Development (LOD) provides one-on-one guidance as questions arise, refresher support upon request, clarification when system changes, course updates, or new functionality may affect your area.

If you’re unsure how to approach a task or want to confirm you’re using tools effectively, or need help thinking through a scenario specific to your area, LOD is available to partner with you.

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When to Contact LOD

As you carry out your Learning Administrator responsibilities, there may be times when questions or issues extend beyond local access or authority. Please reach out when:

  • You encounter issues that extend beyond your assigned access.
  • A system issue affects multiple users or areas.
  • You need help interpreting training requirements, policy alignment, or with LA processes.

Need help or have questions? Contact LOD.

Become a Learning Administrator

Learning Administrators are designated by their area to support local learning needs in Percipio. Because this role provides access to employee training data, requests must be approved by the area Appointing Authority and scoped to specific supervisory organizations.

Before requesting access, ensure the role aligns with your position and responsibilities within your area.

Download the Learning Administrator Request Form

Percipio Help

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Self-guided Help and Resources

Learners can get self-guided help from two sources:

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Who to Contact if You Need More Help

Learning Administrators support employees across the university by helping connect learners to required and optional training in Percipio. Assigned by area, college, or campus, they provide guidance on training access, completion, and compliance to support employee learning and development.

Contact your assigned Learning Administrator when you have questions about required training, assignments, or access to learning content in Percipio. They can also help if you encounter issues with enrollment, completion records, or need guidance on training requirements specific to your area, college, or campus.

If you know who your area’s Learning Administrator is, they’re your best first point of contact for questions about training, assignments, and learning support within your area. Learning Administrators work closely with Learning & Organizational Development (LOD) and can often help quickly resolve questions or guide you to the right next step.

You can contact LOD directly if you’re unsure who your Learning Administrator is, your question spans multiple areas or campuses, or you need additional support beyond what your Learning Administrator can provide.

Email the Training team
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Quick Links

Return to the Employee Training section page, or open the panel below for more pages.