Browser Settings & Best Practices

Percipio works best with Google Chrome, Firefox, and Safari, if using a Mac. At this time, Microsoft Edge does not consistently support the Percipio learning experience and is not recommended.

Like most cloud-based platforms, keeping your browser and operating system up to date plays an important role in how smoothly Percipio and courses run. Percipio supports the current version of supported browsers and one previous version, so using the latest version helps ensure the most reliable experience when launching courses, interacting with media, and recording course completion.

1. Open your web browser.
2. In the search bar, type: current version of Google Chrome (or browser you’re using)
3. Look for results from the browser’s site; they’re usually the first or second item in the search results.
4. Note the version number listed.

Open a panel below for browser specific information and instructions.

WSU’s custom content is not native to Percipio and is more sensitive to learner interaction and technical settings. Internet stability, screen resolution, browser health, and how you move through videos and interactive elements can all affect course performance and whether your completion records correctly.

Understand the key steps and best practices for handling interruptions, accessing resource links, and nd exiting the course properly so your progress and completion are saved.

Using the Exit Course function (if available)

When you have fully completed a course or reached a point in your training where you can no longer give the materials your undivided attention, use the Exit Course function if it’s available. This ensures the course closes cleanly and your progress is recorded properly.

Some courses, such as Skillsoft content and select Environmental Health and Safety trainings provided by a contracted vendor, do not include an Exit Course option. If you do not see Exit Course, you can safely close the browser tab or course window once all sections show as complete.

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Accessing Resources in a Course

Before opening a file or link inside a course (like a PDF or website), right‑click the item and choose Open in a new tab or Open in a new window. This lets you view the material without leaving or restarting the course.

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Moving Through a Course and Overall Progress

To ensure your progress and completion are recorded correctly, plan to complete the training in one sitting and move through the course at a steady pace, completing each section fully. Sections such as Best Practices or Contacts and Resources are part of the course and must be opened and acknowledged for the course to show as complete.

For most WSU custom courses, it’s recommended to use the prompts that display at the end of each lesson to advance to the next. These can appear as a red button, text, or an arrow. Before exiting the course, review your progress and confirm every section in the left navigation menu displays as completed with a red circle and white check mark. If one section does not show as complete, the course will continue to appear as unfinished, even if you’ve viewed the main content.

For custom courses that have been created in a micro-learning format, learners are urged to use the up/down arrows displayed in the upper right and lower right of the course player. Though there is no progress bar present in a micro-learning course, learners will notice that the down arrow is replaced with a circular arrow when the end of the course has been reached.

If you activate media, such as video or audio, allow it to fully finish playing before moving on.

Common issues to avoid:

• Skipping sections such as Best Practices or Resources/Contacts
• Assuming the course is complete without checking the progress indicator
• Using the navigation menu to move through a course
• Advancing before the audio or video finishes playing
• Moving through the lessons too quickly
• Leaving the course idle for extended periods, which can cause a time-out

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Handling Interruptions

If the course was interrupted or did not complete as expected, it’s best to start the course from the beginning after clearing your browser cache. This helps reset the course and allows the system to track your progress correctly. Review the recommended settings for Google Chrome, Mozilla Firefox, or Safari (Mac users) above.

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Properly Ending Your Percipio Training Session

Because Percipio is a cloud‑based learning platform, it’s important to intentionally end your training session to help prevent progress from being lost due to time‑out or inactivity. The system does not automatically log users out right away and may keep a session active for up to seven days of continuous inactivity, which can affect how progress is saved.

When you’re finished with your training, use the Logout option found in the left navigation of your learning dashboard. Logging out immediately ends your session and helps ensure your progress and completion data are properly retained.