CampusWorks Engagement: Fall 2024 HRS & Payroll Review
Background
In March 2024, President Schulz announced that Washington State University would be performing reviews of both academic and administrative units university-wide.
WSU is launching its review of administrative units by partnering with CampusWorks to conduct a comprehensive assessment and Process Reimagine and Redesign (PRR) of the university’s Human Resource Services (HRS) operations, including key payroll and accounting areas that interconnect with HRS processes.
Why are we conducting this review?
Through the review and PRR process, CampusWorks will assist WSU in planning and implementing solutions with the ultimate goal to:
- Innovate and evolve outdated or inefficient structures, processes, and systems.
- Relieve pain points and administrative burden tied to current HRS and payroll processes for both WSU employees and students.
- Help HRS define and refine how we serve the university.
Who’s involved?
CampusWorks, along with a dedicated project team from WSU, will collaborate with WSU staff and faculty who are stakeholders in HRS and central Payroll processes across the university.
The stakeholders include HRS and Payroll Services staff, those with the HR Partner Workday security role, Faculty and Academic leadership, Area Finance Officers, and Senior WSU leadership.
Project Timeline
CampusWorks will complete a series of activities throughout the Fall 2024 semester.
Expand for a detailed timeline:
| Month | Activities |
| September | – Informal Kickoff/Finalize CampusWorks engagement details – Begin WSU Document Gathering |
| October | – Formal Project Kickoff – Conduct in-person and remote Discovery Sessions with AFOs, HR Partners, Faculty and Academic leadership, and Senior Leadership |
| November | – Conduct HR and Payroll Future State Sessions with HRS and Payroll staff & additional stakeholders – WSU begins review of initial CampusWorks recommendations |
| December | – WSU completes review of initial CampusWorks recommendations – CampusWorks delivers Final Report Presentation |
| January 2025 and beyond | – WSU reviews and prioritizes actionable recommendations and begins planning and implementing changes |
Frequently Asked Questions
Who is CampusWorks?
CampusWorks is an organization that collaborates with colleges and universities to develop and implement insightful strategies that improve institutional effectiveness and enhance the staff, faculty, and student experience.
What will be reviewed by CampusWorks during their assessment?
The review will focus on the major service areas of HRS, as well as any payroll or accounting functions that directly impact HRS processes or data. CampusWorks will review the organizational structure, process flow, technology and systems involved in the following areas:
- Recruitment
- Onboarding
- Position Budgeting
- Benefits Administration
- Performance Management
- Time, Leave, and Absence
- Records and Compliance
- Succession Planning
- Employee Communication
- Employee Transition
- Disability Services
- Payroll Administration
- Benefit Payables
- Wage and Garnishment Administration
- Manual Calculation Processes
- Work Study
- Tax Impacts
I’m an HRS or Payroll Services l employee, HR Partner, or stakeholder. What can I expect?
If you belong to one of the groups of stakeholders identified above, you may be asked to participate in a range of activities in support of CampusWorks’ assessment. These may include:
- Kickoff Meeting: Introduction of project scope, methodology, and schedule.
- Document Collection: Gathering existing documentation on HR policies, procedures, and metrics.
- Discovery Sessions: Interviews and focus groups with leadership, staff, and faculty to establish an understanding of current HR policies, processes, and procedures.
- Future State Sessions: Facilitated sessions to develop and document optimal future state processes. Includes HRS staff and key Payroll members.
- Survey: Targeted survey for broader community of HR Partners, faculty, and other HR professionals to gather and assess current-state pain points and future-state needs.
Does this mean we’ll have to relearn or replace Workday?
CampusWorks’ review of HR and payroll is holistic, and will include all structures, processes, workflows, and technologies involved in HR functions, including those performed in and outside of Workday. CampusWorks may suggest enhancements and areas in Workday we can greater leverage the system for improved HR related processes. All suggestions will be thoughtfully reviewed before any changes are made and communicated via the Workday Digest.
Questions or concerns?
Reach out to HRS at hrs@wsu.edu