Employee Assistance Program

Washington State Department of Enterprise Services | EAP

• State Toll Free Number: 1-877-313-4455 (TDD/TTY users, please call via WA Relay at 711)
• EAP Website (eap.wa.gov)
• EAP Work-Life Resources Web Portal
  (Contact HRS for Organization code.)
• Monthly Online EAP Orientation
  Learn about the benefits of the EAP and how to access services. Check upcoming dates and register on the EAP website.

Washington State University provides an Employee Assistance Program (EAP) as part of its employee benefit package. It is a free and confidential service available to Faculty, Administrative Professional, and Classified employees. Employees can use the EAP by self-referral or may be directed to the EAP by a supervisor or manager. Employees may use release time to utilize EAP services. EAP is not intended to be a long-term counseling service. Rather EAP is intended to provide initial assessment, consultation and referral. EAP services typically will not be more than three sessions per specific individual concern(s).

The EAP assists in identifying, managing, and resolving personal and work-related issues that may affect job performance or quality of life issues. The EAP provides counseling, education, and consultation services to improve job performance, worker health, and the well-being of the employee. Issues which may be directed to the EAP include, but are not limited to, the following:

• Anger management
• Anxiety
• Conflicts at work
• Depression
• Domestic Violence
• Emotional and/or psychological issues
• Financial
• Grief and loss
• Job performance
• Parenting issues
• Relationship and family concerns
• Stress
• Substance Abuse

In addition to individual services, the EAP provides crisis counseling for groups of employees who suffer from a shared workplace crisis such as death/illness of a colleague, inappropriate workplace behavior, or any circumstance that may adversely affect the working group.

The EAP also offers free legal consultation and financial counseling services, as well as a comprehensive work-life website that includes resources, articles, webinars and e-learnings, financial calculators, legal documents, self-search provider databases for eldercare, childcare, and more. Employees can access all of these services any time by visiting the web portal. (Contact HRS for the Organization code at hrs@wsu.edu or 509-335-4521.) A legal or financial counselor can also be reached any time by calling 1-888-728-1408.