Administrative Support Series

On This Page

• Your Role
• Your Tools: Common Support Tasks and Skills
• Your Impact: Key areas where your impact within the department is felt
• Additional Resources: Recommended WSU Courses

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Your Role

• Approach-ability
• Building Relationships
• Informing the Executive
• Understanding the Mission, Culture, Network, and Resources

Your Tools

Travel

• Travel: Basic Forms and Procedures: This class covers the WSU forms and processes from the Travel Authority to the final Travel Expense Voucher being submitted. It also addresses Washington State Invoice Vouchers and airfare purchasing.
• Travel: Business Preferences (TBD)

Skype

• Skype for Business Meetings

Schedules

• Using the Calendar to Schedule Appointments, Events, and Tasks in Outlook 2016: Learn how to creating events and appointments, manage calendars, and configure and organize tasks.
• Time Management/Prioritizing Tasks
• Proofreading and editing
• Communication Etiquette

Your Impact

• Verbal Communications
• Written Communications
• Dealing with Negativity
• Customer Service

Additional Resources

• Cultural Competency Training
• Managing Pressure and Stress to Optimize Your Performance
• Workplace Communication: Giving and Receiving Feedback
• Public Records and Records Requests
• Understanding Conflict
• Administrative Support: Developing Your Essential Skills
• State Ethics Law
• Organize Your Physical and Digital Workspace