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Administrative Support Series

Your Role

Your Tools

Common Support Tasks and Skills

Your Impact

Key areas where your impact within the department is felt

Additional Resources

Recommended WSU Courses


Your Role


Building Relationships

Informing the Executive

Understanding the Mission, Culture, Network, and Resources

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Your Tools


Travel: Basic Forms and Procedures

This class covers the WSU forms and processes from the Travel Authority to the final Travel Expense Voucher being submitted. It also addresses Washington State Invoice Vouchers and airfare purchasing.

Travel: Business Preferences (TBD)


Skype for Business Meetings


Using the Calendar to Schedule Appointments, Events, and Tasks in Outlook 2016

Learn how to creating events and appointments, manage calendars, and configure and organize tasks.

Time Management/Prioritizing Tasks

Proofreading and editing

Communication Etiquette

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Your Impact

Verbal Communications

Written Communications

Dealing with Negativity

Customer Service

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Additional Resources

Cultural Completency Training

Managing Pressure and Stress to Optimize Your Performance

Workplace Communication: Giving and Receiving Feedback

Public Records and Records Requests

Understanding Conflict

Administrative Support: Developing Your Essential Skills

State Ethics Law

Organize Your Physical and Digital Workspace

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Washington State University