We have the pleasure of announcing Jolanda Whitacre, Custodian with Facilities Services Custodial, as a Crimson Spirit Award Recipient.

Jolanda has been the main custodian in the Laboratory Animal Research Center for several years. Her nominator says that they and other coworkers are amazed by the quality of her work and noticed a large improvement in comparison to previous services. Jolanda will even ask about the schedules of the employees in the LARC building so that her work can be minimally disruptive. She has “an eye for detail” and will even alert any facility issues to employees in the building so that a work order can be put in.

Jolanda is being recognized for expressing genuine interest, anticipating needs and taking preemptive action, following up with issues, exceeding expectations, and proving superior quality service. Her nominator says, “[She] is pleasant to talk with, and I have never seen her in a bad mood. We look forward to her routine visits to our building. It is evident that Jolanda takes great pride in her work and strives to provide the highest level of customer service; a true example of Crimson Spirit!”