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Mental Requirements

  • Ability to reason logically and make sound decisions, to consider alternative and diverse perspectives, to communicate effectively both orally and in writing, to remain poised under all circumstances, and to interact effectively with people in a positive manner that engenders confidence and trust.
  • Ability to work effectively and efficiently in high stress and conflict situations.
  • Ability to simultaneously address multiple complex problems.
  • Ability to multitask without loss of efficiency or accuracy, including the ability to perform multiple duties from multiple sources.
  • Ability to work and sustain attention with distractions and/or interruptions.
  • Ability to interact appropriately with a variety of individuals including customers/clients.
  • Ability to deal with people under adverse circumstances.
  • Ability to work as an integral part of a team.
  • Ability to maintain regular attendance and be punctual.
  • Ability to understand, remember and follow verbal and written instructions.
  • Ability to complete assigned tasks without direct supervision.
  • Ability to exercise independent judgment and make decisions.
  • Ability to perform under stress and/or in emergencies.
  • Ability to perform in situations requiring speed, deadlines, or productivity quotas.


Washington State University