KSA Instructions

Knowledge, Skills, Abilities or Competencies:

  • Broad working knowledge of policies and procedures in a complex academic institution or similar complex organization.
  • Knowledge of standard departmental processes.
  • Knowledge of the University strategic plan, mission, structure, resources, policies and procedures.
  • Knowledge of the basic principles and practices and WSU policies associated with personnel management and supervision.
  • Demonstrated computer software skills, including the ability to use office software, such as databases, spreadsheets, word processing.
  • Skills in organizing and expressing ideas in oral and written communication.
  • Skills in evaluating procedures and modifying, if necessary.
  • Skill in carrying out clearly defined procedures.
  • Demonstrated interpersonal, written and oral communication skills.
  • Skill in directing the work of others.
  • Skill in planning, developing, and producing events and special projects.
  • Ability to analyze complex issues, conduct thorough and appropriate fact finding inquiries, reason logically, and articulate sound solutions.
  • Ability to provide counsel and remain neutral in situations involving interpersonal conflict.
  • Demonstrated ability to effectively operate standard office equipment including computers, phone and electronic messaging.
  • Ability to establish and maintain effective and cooperative working relationships within the department, the university, outside agencies, and other organizations.
  • Ability to maintain confidentiality, to the extent allowed by law.
  • Ability and willingness to share ideas, to be open to the ideas of others, work toward organizational goals and interests.
  • Ability to instill trust and build consensus.
  • Ability to effectively handle multiple, complex issues in a timely manner.
  • Ability to make positive and constructive recommendations and take a proactive approach toward promoting more efficient and effective systems and processes.
  • Ability to establish and maintain effective and cooperative working relationships within the department, the university, outside agencies, and other organizations.
  • Ability to understand the priorities of the organization.
  • Ability to work collegially and collaboratively with diverse internal and external constituencies
  • Demonstrated commitment to, and experience successfully advocating for diversity and the values of diversity.

Additional Considerations:

  • High Tolerance for Change – the ability and willingness to work in WSU’s ever-changing and fast paced environment to solve complex human resource concerns.
  • Strong Team Attitude and Approach – the ability and willingness to share ideas, to be open to the ideas of others, work toward organizational goals and interests.
  • Strategic Thinking – the ability to formulate effective human resource strategies consistent with accomplishing the business and mission of WSU. Having a long-term perspective and the ability to assess the impacts of proposals – both pro and con.
  • Systems Thinking – the ability to focus on how an issue being reviewed interacts with the other components of our systems.
  • Strong Customer Service Orientation – the desire and ability to provide friendly and flexible services that resolve concerns in a timely fashion in accordance with the appropriate processes and procedures.
  • Consulting Skills – the ability to work with customers to define their concern(s), identify options and potential consequences, and place them in a position to make their own decision as to an appropriate course of action.
  • Commitment to Diversity – an appreciation of the benefits of a diverse workplace and willingness to take actions to enhance the diversity of WSU.
Washington State University