This workshop discusses how to use WSU’s Business Policies and Procedures Manual, how the manual is updated and its history. Records scheduling, records retention and state records requirements are also discussed.
The responsibilities of the supervisor include planning for the professional development of employees. Among the many techniques available for accomplishing this is coaching. A blend of highly directive and highly supportive behaviors, coaching successfully implemented leads to improved performance, higher productivity, and increased retention.This course examines the value of coaching as an essential instrument in every supervisor’s toolbox.
This course explores how to tailor communications to best address the needs and interests of your audience. It includes a review of the “Rules of Asking for Cooperation,” a personal assessment of social styles, and communication tips for increasing the likelihood of productive relationships.
WSU strives to provide an exemplary service experience to our clients. This is a challenge for an institution this large and distributed across so may locations and serving a diverse client base. This interactive workshop focuses on the “Client Service Skills” that make WSU memorable to our students, to their parents, and to each other.
A wide range of issues and conditions impact performance in the workplace. What are the best supervisory approaches to issues such as internal conflict, tardiness, unsafe behaviors, negativity and gossip? This course takes a case study approach to the help develop the awareness and skill to manage difficult personnel challenges. This is part of the Essential Skills for the Developing Leaders learning plan.
In this interactive workshop, the presenters will articulate WSU values related to equity and inclusive excellence as participants, both in person and via 25Live videoconferencing, engage in exploring key terms related to equity and inclusion, examine notions of intent versus impact, and build knowledge around affirming language. This workshop is intended as a pilot to help shape a developmental series for participants to gain and build upon knowledge, skills, caring, and action across the institution.
We prefer that those who are located on the Pullman campus attend in Pullman, as the training is very interactive and it provides the best learning experience. If you are unable to attend in person, please make sure that you have a webcam and microphone so you can contribute to the group activities.
High expectations are often placed on first-time managers. Along with
these expectations comes the pressure to succeed and the need to prove
you belong in a management position. Establishing credibility early and
building new working relationships can go a long way in helping a
first-time manager succeed in adjusting to his or her new
responsibilities. This course describes ways to establish credibility
and manage former colleagues effectively.
Most people picked up language naturally as children, learning vocabulary, framing sentences, and expressing thoughts or needs. Effectively communicating as adults, however, requires a bit more effort. The words we choose, tone of voice, facial and body movements – all this contributes to the ultimate message that must be spontaneously translated by the listener. This course examines the fundamentals of interpersonal communication, including verbal, para-verbal, and non-verbal dynamics.
Performance review is a key component of employee development. However, the benefits of the performance review are generally realized only after first acquiring a working knowledge of Position Descriptions and Performance Expectations. Properly written and updated, these documents provide the foundation for effective performance management.This course provides a basic introduction to the criteria of well-written position descriptions and performance expectations, as well as the successful application of the performance review. It is intended for employees aspiring to leadership positions at WSU.
What is a WAC? An RCW? A BPPM, a bargaining unit, a layoff unit, etc., etc., etc.? This course provides an overview of the rules, regulations, and policies that govern WSU employment. It defines basic terms and concepts along with some of the background that has led to the development of current practice. The goal of the course is to help all employees experience greater success through clearer understanding of the employment systems in place. Additionally, it is a recommended course for employees aspiring to leadership positions at WSU.
This course outlines the role of the team leader on a
high-performance team and highlights the importance of taking steps to
develop the team culture early on during team formation. It offers
methods used to encourage team participation and provides some key
strategies used to build a cohesive team culture by encouraging social
interactions, establishing team member competencies, and promoting
This course provides an overview of the importance and benefits of developing direct reports, and tactical strategies for doing so. Specifically, this involves an examination of the steps required to assess the development needs of your employees by differentiating individual requirements. Also covered is the importance and methods for creating a development plan with your employees based on their individual requirements, and ways to support the development plan by creating opportunities for practice and growth in skills and abilities.
How do we recruit individuals to apply for positions at WSU? What are the laws, policies and procedures of which we need to be aware? This course is an overview of the recruitment processes for those who wish to learn about recruitment and selection at WSU.
This online course provides an overview of the multiple roles and
legal responsibilities of the supervisor. Additionally, the four
primary functions of the supervisor are addressed along with the
supervisor’s responsibilities to the organization and to the employees.
This overview of the Ethics in Public Service requirements addresses such questions as: To whom do the ethics requirements apply? Who is responsible for interpreting ethics laws and adopting ethics regulations? What are the major principles of the ethics requirements? Where can I obtain further information?
No supervisor is a super hero, unfortunately. Even the best supervisor requires help to get things done and, without a well-performing staff, will ultimately fail. One of the best ways to accomplish departmental goals is through effective delegation. Not only does it yield production results, it also grooms employees for advancement and higher level tasks.This course examines the criteria of effective delegation in the workplace.
Washington State University is dedicated to providing a workplace where employees can be productive and free from injury and in complying with state safety laws. This course provides information on the new employee safety checklist, the Supervisors’ Safety Manual, WSU’s Accident Prevention Program and the supervisor’s role in performing inspections and reporting and investigating accidents.
Creating an engaged and motivated workforce can help make an
organization more innovative, productive, and profitable. This course
reviews the benefits of having an engaged workforce and defines the
attributes and actions of engaged employees. It also explores employee
motivation and commitment challenges and examines how employee
engagement links to the bottom line.
This course focuses on what fairness means in the relationship
between managers and their direct reports. It discusses the benefits of
treating employees fairly and examines areas where showing fairness is
most essential – for example, when dealing with different groups and
individuals, when distributing information, and when applying standards.
We all experience conflict in our lives. It is normal and natural — as well as stressful. What exactly is conflict, how does it develop, and what are its sources? This workshop takes a look at different types of conflict, our individual responses to it, and offers tips to effectively manage conflict when it occurs.