WSU strives to provide an exemplary service experience to our clients. This is a challenge for an institution this large and distributed across so may locations and serving a diverse client base. This interactive workshop focuses on the “Client Service Skills” that make WSU memorable to our students, to their parents, and to each other.
The goal of this course is to assist WSU in maintaining a safe and respectful working and learning environment. It describes different types of discrimination and harassment, including prohibited personal behaviors, identifies key WSU Executive Policies addressing these topics, and provides links to specific offices and resources available to help in cases of alleged discrimination and harassment. Employee and supervisor responsibilities when misconduct is reported or observed are highlighted.
Do you sometimes have to deliver unpleasant news? How do you convey challenging information in a way that corrects problems, protects relationships and results in ultimate success? This workshop examines many of the common barriers to effective communication and provides tips and skills for successful interaction.
Emotional Intelligence. What is it? Why does it matter to me? Emotional Intelligence (EI) is a concept that relates to how we manage ourselves and how we relate to others. This session is designed to provide an overview of the components of EI, as well as to facilitate discussion on how we use it in our own management and leadership roles. Areas of application include corrective and disciplinary actions, effective communication and team development.
This class addresses equal employment opportunity, workplace discrimination, and sexual harassment. Specifically it describes the role of the Washington State University supervisor in regard to minimizing institutional liability in these areas.
In this interactive workshop, the presenters will articulate WSU values related to equity and inclusive excellence as participants, both in person and via 25Live videoconferencing, engage in exploring key terms related to equity and inclusion, examine notions of intent versus impact, and build knowledge around affirming language. This workshop is intended as a pilot to help shape a developmental series for participants to gain and build upon knowledge, skills, caring, and action across the institution.
We prefer that those who are located on the Pullman campus attend in Pullman, as the training is very interactive and it provides the best learning experience. If you are unable to attend in person, please make sure that you have a webcam and microphone so you can contribute to the group activities.
This online course provides an overview of the Fair Labor Standards Act (FLSA) and its application within Washington State University. It explains who is covered under FLSA, outlines the Washington Administrative Code overtime standards, reviews meal and rest period requirements, provides guidance for hours worked during travel, highlights potential penalties for non-compliance, and demonstrates an overall overtime management approach for supervisors.
Note: On November 22, 2016, a U.S. District Court judge issued a preliminary injunction postponing the effective date of the Department of Labor’s overtime rule change. The new overtime rule requires employees be designated as overtime eligible if they earn less than $47,476 per year or $913 per week. The rule was scheduled to take effect on December 1, 2016. It is expected that the Department of Labor will appeal the ruling, however it is uncertain how long that process may take.
Due to this injunction, WSU will postpone converting employees to overtime eligible until this legal matter is resolved. HRS will prepare letters notifying affected employees in the coming weeks.
This online course addresses the statutory provisions for collective bargaining, current Washington State laws and regulations associated with collective bargaining and civil service reform, the labor relations structure at WSU, bargaining unit employee rights, the role of stewards, and the grievance procedure.
This course allows for guided practice in applying the knowledge and skills learned in the first half of Washington State University’s supervisory training series. A case study / simulation approach provides opportunities to test applications of supervisory principles.
This course examines the first two building blocks of Washington State University performance management: job descriptions and job expectations. The steps in writing a current and accurate job description including qualifications and the identification of mental and physical requirements are provide. Additional topics include the concept and requirements of a well written job expectation and how to group job expectations for use in performance evaluations and annual reviews. In addition, this course will also examine the purpose and value of regular performance evaluations/annual reviews.
This online course provides an overview of the multiple roles and
legal responsibilities of the supervisor. Additionally, the four
primary functions of the supervisor are addressed along with the
supervisor’s responsibilities to the organization and to the employees.
This online course is designed to give hiring managers a practical understanding of the recruitment process for Civil Service and Administrative Professional positions. It describes the legal framework for recruitment, the individual recruitment phases, and best practice tips to consider during the overall process.
This overview of the Ethics in Public Service requirements addresses such questions as: To whom do the ethics requirements apply? Who is responsible for interpreting ethics laws and adopting ethics regulations? What are the major principles of the ethics requirements? Where can I obtain further information?
This course addresses best practices for supervising temporary hourly employees including performance management, workers’ compensation and understanding benefit eligibility. In addition, there will be a roundtable discussion to provide WSU supervisors an opportunity to share ideas, opinions and solutions on these topics.
This WSU supervisory workshop provides an overview of the determinants of behavior and various theories of motivation. Maslow’s hierarchy of needs, goal setting, and self regulation theories are discussed in greater detail. The importance of recognizing and rewarding employees is addressed along with specific suggestions for doing so.
Washington State University is dedicated to providing a workplace where employees can be productive and free from injury and in complying with state safety laws. This course provides information on the new employee safety checklist, the Supervisors’ Safety Manual, WSU’s Accident Prevention Program and the supervisor’s role in performing inspections and reporting and investigating accidents.
This roundtable discussion offers WSU supervisors an opportunity to meet face-to-face and share ideas, opinions and solutions on a variety of issues important to performance management. The conversation is facilitated by a Human Resource Professional and will include such topics as position descriptions, performance expectations, annual reviews, leave and corrective action.
This roundtable discussion offers WSU supervisors an opportunity to meet face-to-face and share ideas, opinions and solutions on a variety of issues important to recruitment and hiring. The conversation is facilitated by a Human Resource Professional and will include such topics as notice of vacancies, EEO/AA issues, screening and interviewing candidates, and onboarding new hires.
The intent of the Whistleblower Act enacted by the Washington State Legislature is to provide an avenue for state employees to report improper governmental actions. Aspects of the Whistleblower Program explained in this course include what is considered improper governmental action, the timeframe in which to report improper governmental actions, who can file a Whistleblower assertion, the procedures for filing an assertion, what precludes an employee from making a false assertion, and who investigates Whistleblower assertions when they are filed.
This course reviews the development stages of teams and emphasizes the importance of clear communication in the workplace. Special attention is devoted to identifying different communication styles and the skills required to give effective feedback. The workshop includes an interactive survey and role plays.
As the capstone course of Washington State University’s supervisory training series, this workshop provides additional practice in applying the knowledge and principles of the series in a guided application.