Michelle Hendrickson, fiscal analyst 2, School of the Environment, received 2020 Crimson Spirit recognition.
Ms. Hendrickson was nominated by four people within the School of the Environment (SOE). One nominator provided the background: “Michelle took over the huge job of managing budgets for grants and contracts for all faculty here in Pullman at a time when the job had been vacant for some time. She had a huge hole to climb out of from day one. She got her arms around the job in an amazingly short period.”
Another nominator noted “In the short time she has been in her current position, [Ms. Hendrickson] has been super-helpful, skilled and a quick learner to become a great fiscal analyst and beyond. She is always cheerful and has a great work ethic and work spirit. She follows through on every request….”
Ms. Hendrickson’s efforts have increased grant submissions and awards by 15 percent in three short months of being certified. She is very responsive to faculty needs in proposal submission and budget management, heads off problems before they occur, and is excellent at follow up.
“She is kind, tenacious, attentive to details, and displays a superior Crimson spirit,” a third nominator writes. “She maintains calm under pressure and exceeds all expectations, by continuously seeking knowledge to better serve the WSU community in and outside of SOE.”
A final nominator sums it all up: Ms. Hendrickson “is absolutely stellar. She is organized, articulate, always on time, politely persistent, possessed of keen judgement how to deal with people who may not behave their best under pressure. Besides all this she has a wonderful, supportive, caring spirit! We are so lucky to have her in our Pullman office.”
Ms. Hendrickson is recognized for exceeding expectations, providing superior quality service, expressing genuine interest, possessing creative problem-solving skills, and following up to ensure issues were resolved.