November 2024 Modernization & Workday Updates

More about the Workday Outage

On October 1, 2024, a Workday outage resulted in WSU employees being unable to access the system during the business hours of 10 a.m. and 2:00 p.m. Workday continues to monitor tenant stability while they work to identify the root cause of the interruption.

Actions taken by Modernization during the outage

During the interruption, the Modernization communications team followed a predetermined outage protocol to keep the WSU community informed about the issue and service restoration.

Modernization used the Workday Digest listserv, the Known Issues page, Modernization’s website home page, the Sys Managers listserve, the RAC listserve, and FAO group lists to provide the community with updates.

Planning ahead

While major Workday outages remain rare, it is important to plan ahead for events that may impact regular business operations.

You can help prepare for potential service interruptions by doing the following:

• Knowing how to find the latest updates and information about Known Issues and outages by:
  • Checking the Modernization home page in the case of a major interruption to Workday or support platforms. When there is a major outage, the home page is the first place where a notification is published.
  • Visiting the Modernization Known Issues page for updates on issues and resolutions. Updates are made on a timely basis as we learn more about the problem.
  • Reviewing any Workday announcements that may provide information on Workday functionality issues or support platform outages.
  • Reading the Workday Digest and emails from the Digest listserv.

Moving forward

We’d like to thank the WSU community for their patience during the outage. We understand that major service interruptions can be jarring and frustrating, and greatly appreciate our community’s engaged and understanding response while the issue was resolved.

If you have questions about what to do in case of a service interruption, or Workday outage resources and communications, please connect with Modernization via the Workday Service Desk.

The R2 Feature Release included predominantly behind-the-scenes system improvements and enhancements, as well as several improvements to the Workday user interface and select HR processes.