June Highlights from Learning & Organizational Development

The Power of Effective Communication: Elevate Every Interaction

Communication isn’t just about talking—it’s about connecting. Whether you’re presenting in a meeting, navigating a tough conversation, or simply catching up with a colleague, effective communication is one of the most important skills you can develop.

At its core, communication is how we build relationships, solve problems, and move ideas forward. In the workplace, strong communicators are better equipped to lead, collaborate, and adapt to change. In life, clear and empathetic communication fosters trust, resolves conflict, and strengthens personal connections.

But effective communication goes beyond choosing the right words. It includes:

• Listening actively and without interruption 
• Understanding nonverbal cues and body language 
• Tailoring your message to your audience 
• Asking thoughtful questions and seeking clarity 
• Communicating with empathy, especially during difficult conversations 

Mastering these skills leads to improved teamwork, stronger leadership, and greater confidence in how you express yourself. Personally, it reduces misunderstandings, strengthens relationships, and helps you advocate for your needs and values.

Take a moment to reflect:

• Do others feel heard and understood when they speak with you?
• How confident are you in expressing your ideas clearly, even under pressure?
• Are your conversations helping you build trust—or eroding it?

Whether you’re leading a team, collaborating with peers, or communicating with family and friends, sharpening your communication skills is an investment that pays off in every area of life.

Because when you communicate effectively, you don’t just share information—you build understanding, alignment, and trust.

Continue to explore with these curated resources available in Percipio:

Barriers to Effective Communication

CAISY Conversation Simulations

The Profit of Kindness

Custom Learning Coming Attractions

Learning and Organizational Development (LOD) has been collaborating with partners across WSU to expand and refresh our custom on-demand course library. We’re excited to share what’s new and what’s next!

Upcoming offerings include Form I-9 Processing, Navigating Overtime Challenges for Supervisors, and an updated Clery Act for Campus Security Authorities (CSAs) course—each designed to provide practical, role-specific guidance. Plus, the annual Cyber Security training is being fully refreshed to reflect today’s evolving threats and best practices.

In addition to new content, we’ve also relaunched participant surveys for instructor-led courses to help us continuously improve your learning experience.

Stay tuned for more custom learning opportunities—developed with your success in mind.

Discover a More Inclusive Learning Experience with Unified Language Support

Percipio is enhancing accessibility and inclusivity with its new Unified Language Experience—a feature designed to support learners around the world by offering multilingual access to a wide range of learning content.

With this update, you can now enjoy translated transcripts and closed captions in multiple languages across most of Percipio’s global content library. This makes it easier than ever to engage with courses, videos, and learning paths in the language that best supports your learning style.

To try out the new language features, simply use the language settings in the Percipio video player and select your preferred option.

Please note: Our WSU custom content does not currently support closed captioning for automatic language translation. This means some organization-specific materials may not be included in the language enhancement at this time.

Happy learning!

Personalized Learning Just Got Smarter with Role Advisor

Percipio is making it easier than ever to grow your skills with purpose. With recent enhancements to Job Roles and the Role Advisor feature, learners now have access to more personalized, targeted learning experiences.

What’s New?

• Expanded Role Library: You can now choose from over 700 job roles in Role Advisor, helping to align your learning with current or aspirational career paths.
• Skill-Level Customization: Once a role is selected, you can rate your proficiency in associated skills. Percipio then recommends content—courses, labs, and resources—tailored to your current level and growth goals.
• Dedicated Skill Pages: Selecting a skill now opens a dedicated page with curated content specific to that skill and role. If a skill level hasn’t been set, you are prompted to do so, ensuring recommendations are always relevant.
• Skill Benchmarks: Utilize benchmarks to assess proficiency in key skills. Based on the results, Percipio suggests targeted content to help close knowledge gaps and build mastery.

These updates empower you to take control of your development journey with precision and confidence—whether you’re strengthening current capabilities or preparing for the future.

Take a look at this month’s featured courses, and explore the full calendar of upcoming offerings here.

Civil Rights Obligations, 6/18

Managing Difficult Situations Involving Bias and Harassment, 6/25

Legacy Financial Warehouse OBIEE Training, 7/8

Coaching the Van Driver, 7/17