Washington State University recognizes the impact front-line supervisors have on the quality of work, level of productivity and work attitude of the employees they direct. Effective supervisory training, therefore, is linked to the success of the University.
The WSU Supervisory Training Series consists of courses that thoroughly explore issues of supervision and management. It is comprised of online courses, live seminars, interactive practicums and roundtable discussions. This blended learning approach allows participants to practice the skills required to be successful by applying specific learning objectives to hypothetical case studies drawn from the workplace.
Among the topics addressed are recruitment processes, performance management, communication, leave policies and corrective action. Each course is facilitated by WSU professionals whose responsibilities include advising supervisors on workplace issues and concerns.
All current supervisors and managers are welcome to attend these courses. Review the schedule below and use the associated links to register for each course of interest to you. The live workshops are available statewide via AMS Videoconferencing Services. For those whose schedules or locations do not allow participation in the series as scheduled, Online Training for Supervisors offers comparable courses to consider.
Newly promoted and newly hired Civil Service supervisors may be required to complete the entire series as set forth by WAC 357-34. If you are a new supervisor or manager and you feel you may be exempt from this training, download and complete the Audit Form and return to Human Resource Services, Campus Zip 1014.
Contact Human Resource Services for more information.
WSU Supervisory Training
Last updated: 10/18/2017
These courses emphasize WSU policies, procedures, practices and processes common to the topics addressed. Participation is limited to current supervisors, managers and leads.
Position Descriptions, Expectations and Annual Reviews
Session 1: Thursday September 7, 2017 | 1:30-4:00 | CUB 204 (no videoconferencing)
Session 2: Thursday, September 14, 2017 | 9:00-11:30 | CUB 204 and videoconferencing
This course examines the first two building blocks of Washington State University performance management: job descriptions and job expectations. The steps in writing a current and accurate job description including qualifications and the identification of mental and physical requirements are provide. Additional topics include the concept and requirements of a well written job expectation and how to group job expectations for use in performance evaluations and annual reviews. In addition, this course will also examine the purpose and value of regular performance evaluations/annual reviews.
Understanding and Managing Leave
Session 1: Tuesday, September 26, 2017 | 9:00 – 11:30 | CUB 204 (no videoconferencing)
Session 2: Tuesday, October 3, 2017 | 1:30-4:00 | CUB 204 and videoconferencing
This workshop addresses the most typical leave issues mangers and supervisors need to manage. It addresses such questions as:
– What type of leave should my employees be using?
– When is their leave request something I handle at the departmental level, and when should it be directed to HRS?
– How can the work be done when I have an employee who is off work for an extended period of time?
Corrective Action and Discipline
Session 1: Thursday, October 19, 2017 | 1:30 – 3:30 | CUB 204 (no videoconferencing)
Session 2: Tuesday, October 24, 2017 | 9:30 -11:30 | CUB 204 and videoconferencing
This courses enhances management skills by reviewing WSU’s corrective action and disciplinary processes and discussing actual corrective / disciplinary action cases. Learn from others’ experiences.
Performance Management Case Studies
Session 1: Thursday, November 9, 2017 | 9:00 – 12:00 | CUB 204 (no videoconferencing)
Session 2: Thursday, November 16, 2017 | 1:30 – 4:30 | CUB 204 and videoconferencing
This course allows for guided practice in applying the knowledge and skills learned in the first half of Washington State University’s supervisory training series. A case study / simulation approach provides opportunities to test applications of supervisory principles.
Course Materials: None | Enroll in upcoming session
Supervisory Roundtable Discussion: Performance Management Issues
Pullman audience only: Thursday, November 30, 2017 | 9:00-10:30 | CUB 206 (no videoconferencing)
Pullman audience only: Tuesday, December 5, 2017 | 1:30-3:00 | CUB 206 (no videoconferencing)
Non-Pullman audience only: Thursday, December 14, 2017 | 9:00-10:30 | Videoconferencing
This roundtable discussion offers WSU supervisors an opportunity to meet face-to-face and share ideas, opinions and solutions on a variety of issues important to performance management. The conversation is facilitated by a Human Resource Professional and will include such topics as position descriptions, performance expectations, annual reviews, leave and corrective action.
Course Materials: None to download | Enroll in upcoming session
Equal Opportunity Issues for Supervisors
Session 1: Wednesday, January 17, 2018 | 10:00 – 11:30 | CUB 204 and videoconferencing
Session 2: Thursday, January 25, 2018 | 1:30 – 3:00 | CUB 204 (no videoconferencing)
This class addresses equal employment opportunity, workplace discrimination, and sexual harassment. Specifically it describes the role of the Washington State University supervisor in regard to minimizing institutional liability in these areas.
Workplace Communication: Giving and Receiving Feedback
Session 1: Tuesday, February 6, 2018 | 1:30-4:00 | CUB 204 (no videoconferencing)
Session 2: Wednesday, February 14, 2018 | 9:00-11:30 | CUB 204 and videoconferencing
This course reviews the development stages of teams and emphasizes the importance of clear communication in the workplace. Special attention is devoted to identifying different communication styles and the skills required to give effective feedback. The workshop includes an interactive survey and role plays.
Supervising Student and Hourly Workers
Session 1: Thursday, March 1, 2018 | 9:30 – 11:30 | CUB 204 (no videoconferencing)
Session 2: Wednesday, March 7, 2018 | 1:30 – 3:30 | CUB 204 and videoconferencing
This course addresses best practices for supervising temporary hourly employees including performance management, workers’ compensation and understanding benefit eligibility. In addition, there will be a roundtable discussion to provide WSU supervisors an opportunity to share ideas, opinions and solutions on these topics.
Workplace Issues Case Studies
Session 1: Wednesday, March 21, 2018 | 1:30 – 4:30 | CUB 204 (no videoconferencing)
Session 2: Thursday, March 29, 2018 | 9:00 – 12:00 | CUB 204 and videoconferencing
As the capstone course of Washington State University’s supervisory training series, this workshop provides additional practice in applying the knowledge and principles of the series in a guided application.
Supervisory Roundtable Discussion: Recruitment and Hiring Issues
Pullman audience only: Tuesday, April 10, 2018 | 9:30-11:00 | CUB 206 (no videoconferencing)
Pullman audience only: Wednesday, April 18, 2018 | 1:30-3:00 | CUB 206 (no videoconferencing)
Non-Pullman audience only: Thursday, April 26, 2018 | 9:30-11:00 | Videoconferencing
This roundtable discussion offers WSU supervisors an opportunity to meet face-to-face and share ideas, opinions and solutions on a variety of issues important to recruitment and hiring. The conversation is facilitated by a Human Resource Professional and will include such topics as notice of vacancies, EEO/AA issues, screening and interviewing candidates, and onboarding new hires.
Course Materials: None to download | Enroll in upcoming session
These topics represent a blend of online courses and live instructor-led sessions open to all WSU employees.
Roles and Responsibilities of the Supervisor – Online
This online course provides an overview of the multiple roles and legal responsibilities of the supervisor. Additionally, the four primary functions of the supervisor are addressed along with the supervisor’s responsibilities to the organization and to the employees.
Customer Service at WSU
WSU strives to provide an exemplary service experience to our clients. This is a challenge for an institution this large and distributed across so many locations and serving a diverse client base. This interactive workshop focuses on the “Customer Service Skills” that make WSU memorable to our students, to their parents, and to each other.
Discrimination and Sexual Harassment Prevention – Online
This online training focuses on issues of workplace discrimination and sexual harassment. Discussion includes appropriate/inappropriate behavior, options for those subjected to inappropriate behavior, and supervisory responsibilities when such issues arise.
This is the training required of all Faculty, Administrative Professional, and Civil Service and Bargaining Unit employees.
Fair Labor Standards Act – Online
This online course provides an overview of the Fair Labor Standards Act (FLSA) and its application within Washington State University. It explains who is covered under FLSA, outlines the Washington Administrative Code overtime standards, reviews meal and rest period requirements, provides guidance for hours worked during travel, highlights potential penalties for non-compliance, and demonstrates an overall overtime management approach for supervisors.
Labor Relations – Online
This online course addresses the statutory provisions for collective bargaining, current Washington State laws and regulations associated with collective bargaining and civil service reform, the labor relations structure at WSU, bargaining unit employee rights, the role of stewards, and the grievance procedure.
WSU Staff Recruitment Basics – Online or ILT
This online course is designed to give hiring managers a practical understanding of the recruitment process for Civil Service and Administrative Professional positions. It describes the legal framework for recruitment, the individual recruitment phases, and best practice tips to consider during the overall process.
Supervisor as Safety Manager
WSU is dedicated to providing a workplace where employees can be productive and free from injury and in complying with state safety laws. This course includes information on the New Employee Safety Checklist, the Supervisors’ Safety Manual, WSU’s Accident Prevention Program, Hostile Intruder Response, WSU’s Alert System and the supervisor’s role in performing inspections and reporting and investigating accidents.
Cultural Competency Training
WSU’s Diversity Education Program provides this course to give participants a competitive edge in today’s multicultural labor market. Participants will learn how to deal with different cultural values, norms, customs and expectations in today’s workplace using best practice techniques and real world leadership skills.
State Ethics Law
This overview of the Ethics in Public Service requirements addresses such questions as: To whom do the ethics requirements apply? Who is responsible for interpreting ethics laws and adopting ethics regulations? What are the major principles of the ethics requirements? Where can I obtain further information?
The intent of the Whistleblower Act enacted by the Washington State Legislature is to provide an avenue for state employees to report improper governmental actions. State law preserves the confidentiality of people who file assertions of improper governmental actions and of people who provide information for whistleblower investigations.
Time Report Training
Do you have administrative responsibility for reviewing and/or signing time reports for employees? Are you an employee who is uncertain how to properly complete a time report? This course provides information on leave accruals, accurate time reporting, how to document overtime and much, much more. Come to this session to learn how to accurately maintain time reports and understand how critical accurate time reporting is.
Recommended Courses for Further Study
Though not requirements of the series, these course provide information that is valuable to all supervisors.
WSU Strategic Plan
The Strategic Plan of Washington State University has been developed to achieve significant progress toward our institution’s aspiration of becoming one of the nation’s leading land-grant universities, preeminent in research and discovery, teaching, and engagement. The plan emphasizes the institution’s unique role as an accessible, approachable research institution that provides opportunities to an especially broad array of students while serving Washington state’s broad portfolio of social and economic needs.
This session features a discussion led by Dr. Erica Austin, Vice Provost for Academic Affairs. She will describe the process through which the Strategic Plan was formed, the key themes and central emphases embodied within the plan, and the role of each University employee in accomplishing its goals.
Business Policies, Procedures and Records Retention
This workshop discusses how to use the Business Policies and Procedures Manual, how the manual is updated and its history. Records scheduling, records retention and state records requirements are also examined.
Computer and Network Security Awareness
This course highlights best computer security practices – and most common mistakes – to help you protect yourself from hoaxes, spyware, phishing, ID theft, copyright issues, spam, viruses, social engineering. Appropriate WSU policies are also identified.
Managing Pressure and Stress to Optimize Your Performance
Meeting the challenge of high-pressure situations is a different experience for everyone. You will not always be able to control the external events that lead to pressure, but you can control your reaction, develop a solution, and implement it. In this course, you will:
– Learn triggers of stress and how stress can affect you physically, mentally and emotionally
– Explore mechanisms for handling pressure and stress in the workplace in order to optimize performance
– Discover the ways in which people who possess different work-style types deal with pressure
– Learn how to deal with stressed colleagues
Dreaded Conversations: Effectively Communicating Difficult News
This interactive workshop emphasizes active listening skills as the basis of effective communication. Participants will also practice strategies for approaching difficult conversations, using dialogue to improve understanding, and thinking about formal and informal communication systems in the workplace.
This session is designed to provide an overview of the components of Emotional Intelligence, as well as to facilitate discussion on how we use it in our own management and leadership roles. Areas of application include corrective and disciplinary actions, effective communication and team development.
Employment Issues: Roundtable Discussion with the AGO
This session, facilitated by the Attorney General’s Office, is intended to provide an update on current trends in employment law including recent legislative action, issues coming from the state and federal courts that may impact how we respond to employee concerns or behaviors, and the current state of union representation at WSU.
Public Records and Records Requests
This course is designed to acquaint managers with the basics of the Public Records Law, the types of records that are public and must be produced, the new WSU policy relating to public records, the process for responding thereto and the university Public Records Office.
Supervisor as Leader
This module examines a variety of leadership styles, provides an overview of different leadership theories and focuses upon the application of Blanchard’s Situational Leadership model.
Supervisor as Motivator
This class provides an overview of the determinants of behavior and the different theories of motivation, including a discussion on the importance of recognizing and rewarding employees.
A majority of the sessions are available statewide via AMS Videoconferencing Services. To view specific locations visit the AMS Events Calendar. Additional site connections can be requested through AMS Videoconferencing Services